Cancellation policy
Purchase Options Cancellation Policy
By purchasing a subscription product from SYLVARA, you agree to the terms of our Automatic Refill Policy outlined below.
Recurring Charges
When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel your subscription.
Frequency and Amount
You will be billed every 28 days, 56 days, or 84 days, depending on the refill frequency you choose during checkout (monthly, every 2 months, or every 3 months).
Your renewal amount may include applicable taxes and shipping fees. Please note that discounts applied to your initial order may not carry over to future renewal orders unless otherwise stated.
Deadline to Cancel
To avoid being charged for your next shipment, you must cancel your subscription at least 24 hours before your next billing date.
How to Cancel
We've made cancellation simple and hassle-free.
You can cancel your subscription at any time by emailing our support team at:
Please include your full name and order number for faster processing.
Subscription Modifications
You may also pause, skip, or modify the frequency of your subscription at any time by contacting our support team.
Changes must be requested at least 24 hours before your next scheduled billing date to take effect for the upcoming renewal cycle.
Refunds on Subscription Renewals
Subscription renewals that have already been processed and shipped are not eligible for a refund.
If you wish to avoid future charges, please cancel your subscription before your next billing date.
Please refer to our 45-Day Money-Back Guarantee for complete refund eligibility and terms.
Contact Customer Support
If you have any questions about your subscription, cancellations, or billing, please contact our Customer Support team at: